King Rattan
  • Living
    • Sofas
    • Chairs
    • Ottomans & Benches
    • Recliners
    • Coffee & End Tables
    • Sofa Sleepers
    • Living Sets
    • Kid's Furniture
    • Shelves & Console Tables
  • Dining
    • Dining Chairs
    • Dining Tables
    • Bar & Counter Stools
    • Dining Sets
    • Trays & Baskets
  • Bedroom
    • Bedroom Sets
    • Beds
    • Dressers
    • Mirrors
  • Outdoor
    • Woven Wicker
    • Teak
    • Sunbrella Drapes
  • Cushions
  • Fabrics
  • Sale

Shipping and Delivery Information

​Delivery Method (Curbside Delivery Only):
  • All of our furniture items will be delivered free, via Curbside Delivery.
  • The packages are large and oversized, and normally packaged on a wooden pallet.
  • Signature is required at time of delivery (except for fabric only orders, cushion only orders, or other small items).
  • The delivery company will only deliver Monday to Friday.  Weekend delivery is not available.
  • Please provide best daytime phone number at time of checkout, the carrier will contact you for a delivery appointment.
  • Once your order ships, you will receive an email with tracking information.
  • The estimated delivery date shown on carrier website is not the actual delivery date.
  • The delivery date is set by the carrier when you receive the phone call for delivery appointment.

Single Family Home Deliveries:​
  • The package will be dropped off on the driveway.
  • If you have a long driveway, the driver may not backup further into your property due to liability reasons. However, you may ask if they can do it as a courtesy. We cannot guarantee that they will do this.
  • If you have no driveway, it will be dropped off on the curb or where it is safe to do so.
  • The driver will not bring the package inside your home, front door, or inside garage.

Apartment and Condominium Deliveries:
  • The package will be dropped off outside where it is safe to do so or an area that is allowed by your HOA.
  • The driver will not bring the package inside front desk, inside leasing office, or to the front door.

White Glove or Inside Delivery Options:
  • Due to the high costs of white glove and inside deliveries, we are no longer offering it as an additional option to purchase.
  • If you find a local company that can provide the services for you, we can ship it to them and they can deliver it to you. Please contact us for details.

Delivery Estimates:​
  • Western U.S., estimated delivery 1 to 2 weeks.
  • Mid-West U.S. and East U.S., estimated delivery 2 to 3 weeks.
**Smaller shipments such as fabric only, cushion only, or other small items shipped from UPS have a delivery of 3 to 8 business days.

Hawaii Shipments:
  • Our free shipping does not include deliveries to Hawaii.
  • To get a shipping quote, please contact us.

Delays:
  • There may be rare trucking delays during transit and this is out of our control.
  • Trucking delays may be caused by weather, or trucking maintenance issues.
  • Delivery times shown on the carrier website are only estimated delivery dates and are not guaranteed delivery dates.
  • The estimated delivery date shown on the carrier website may be delayed up to an additional 2 weeks. However, this is rare.

Damages:
  • We use the utmost care in shipping your furniture, but occasionally items do get damaged during transit.
  • We check the furniture for quality before shipping. We do not send damaged items.
  • In the event you receive a damaged item as a result of the carrier, we will replace the damaged item at no cost to you.
  • Accidental damages caused by customer or their agents (movers company, friend or relative etc.) is not covered for free replacement.
  • When receiving your furniture delivery, if a box is broken such as a hole or the furniture is seen from the outside, ask the delivery person to wait while you examine the contents of the box for potential damage.
  • If the box is bent, it is normal due to the airspace inside the box since most of the products are fully assembled.
  • If the item is damaged beyond minor touch-up, refuse the item (but keep any cushions, if applicable) and we will replace the damaged item at no cost to you.
  • If you need assistance at the time of delivery or after the delivery, call us at (909) 923-0289 during our normal business hours and we will advise on what to do with any problems you might have.
  • Any damages upon receipt of furniture must be noted in writing at time of delivery. Failure to notate damages on the delivery receipt will void replacement or returns.
  • When you sign for the furniture be aware that you are signing as "received in good condition except as noted." We cannot process a claim with the delivery company for the damaged item unless it is noted in writing.
  • You must contact us within 24 business hours from the receipt of delivery to report any damage.


Missing Items on Delivery:
Common Freight Carrier Shipments (large shipments):
  • At time of delivery please check the piece count on the delivery receipt. Count the pieces you are receiving.
  • If there are any missing pieces, please put it in writing on the delivery receipt.
  • Please contact our customer service to report the missing piece. We will assist in contacting the carrier to locate the missing piece.
  • If carrier is unable to locate the missing piece, we will send a free replacement at no cost to you.

UPS and USPS Shipments (small shipments):
  • Most products shipped via USPS or UPS does not require signature at time of delivery.
  • Please check tracking information to expect when your package will be delivered.
  • We are not responsible for items missing via this shipping method.
  • If you need such product to be signature required (USPS or UPS only), please contact us within 2 hours of placing your order.  Signature required may have additional fees.

Cancel Order During Transit / Refused Deliveries:
  • Once your order has been shipped, it can no longer be cancelled.
  • If you wish to return for refund, you must accept the shipment and request a return.
  • Return shipping charge is paid by buyer.  We do not reimburse return shipping charges.
  • If you refuse the shipment, we will deduct all fees from your refund. Original shipping charge, return shipping charge, and any applicable carrier storage fees.
  • Our freight contract is only from shipping point in Ontario, California. We do not have freight contract with other shipping points around the United States.  This will result in a return shipping charge that is normally up to 2 times greater than the original shipping charge.
  • Although we offer free shipping, the actual shipping charge we paid to the carrier will be deducted from your refund.
  • You may refuse the delivery if the item is clearly and visibly damaged by freight carrier.  ​Only refuse the item that is damaged, do not refuse the entire shipment (if more than one item shipped).​


LIVING

DINING

BEDROOM

OUTDOOR

CUSHIONS

SALE

CONTACT
SHIPPING & DELIVERY
RETURN & REFUND
  • Living
    • Sofas
    • Chairs
    • Ottomans & Benches
    • Recliners
    • Coffee & End Tables
    • Sofa Sleepers
    • Living Sets
    • Kid's Furniture
    • Shelves & Console Tables
  • Dining
    • Dining Chairs
    • Dining Tables
    • Bar & Counter Stools
    • Dining Sets
    • Trays & Baskets
  • Bedroom
    • Bedroom Sets
    • Beds
    • Dressers
    • Mirrors
  • Outdoor
    • Woven Wicker
    • Teak
    • Sunbrella Drapes
  • Cushions
  • Fabrics
  • Sale