Shipping and Delivery Information
Delivery Method (Curbside Delivery Only):
Single Family Home Deliveries:
Apartment and Condominium Deliveries:
White Glove or Inside Delivery Options:
Delivery Estimates:
Hawaii Shipments:
Delays:
Damages:
Missing Items on Delivery:
Common Freight Carrier Shipments (large shipments):
UPS and USPS Shipments (small shipments):
Cancel Order During Transit / Refused Deliveries:
- All of our furniture items will be delivered free, via Curbside Delivery.
- The packages are large and oversized, and normally packaged on a wooden pallet.
- Signature is required at time of delivery (except for fabric only orders, cushion only orders, or other small items).
- The delivery company will only deliver Monday to Friday. Weekend delivery is not available.
- Please provide best daytime phone number at time of checkout, the carrier will contact you for a delivery appointment.
- Once your order ships, you will receive an email with tracking information.
- The estimated delivery date shown on carrier website is not the actual delivery date.
- The delivery date is set by the carrier when you receive the phone call for delivery appointment.
Single Family Home Deliveries:
- The package will be dropped off on the driveway.
- If you have a long driveway, the driver may not backup further into your property due to liability reasons. However, you may ask if they can do it as a courtesy. We cannot guarantee that they will do this.
- If you have no driveway, it will be dropped off on the curb or where it is safe to do so.
- The driver will not bring the package inside your home, front door, or inside garage.
Apartment and Condominium Deliveries:
- The package will be dropped off outside where it is safe to do so or an area that is allowed by your HOA.
- The driver will not bring the package inside front desk, inside leasing office, or to the front door.
White Glove or Inside Delivery Options:
- Due to the high costs of white glove and inside deliveries, we are no longer offering it as an additional option to purchase.
- If you find a local company that can provide the services for you, we can ship it to them and they can deliver it to you. Please contact us for details.
Delivery Estimates:
- Western U.S., estimated delivery 1 to 2 weeks.
- Mid-West U.S. and East U.S., estimated delivery 2 to 3 weeks.
Hawaii Shipments:
- Our free shipping does not include deliveries to Hawaii.
- To get a shipping quote, please contact us.
Delays:
- There may be rare trucking delays during transit and this is out of our control.
- Trucking delays may be caused by weather, or trucking maintenance issues.
- Delivery times shown on the carrier website are only estimated delivery dates and are not guaranteed delivery dates.
- The estimated delivery date shown on the carrier website may be delayed up to an additional 2 weeks. However, this is rare.
Damages:
- We use the utmost care in shipping your furniture, but occasionally items do get damaged during transit.
- We check the furniture for quality before shipping. We do not send damaged items.
- In the event you receive a damaged item as a result of the carrier, we will replace the damaged item at no cost to you.
- Accidental damages caused by customer or their agents (movers company, friend or relative etc.) is not covered for free replacement.
- When receiving your furniture delivery, if a box is broken such as a hole or the furniture is seen from the outside, ask the delivery person to wait while you examine the contents of the box for potential damage.
- If the box is bent, it is normal due to the airspace inside the box since most of the products are fully assembled.
- If the item is damaged beyond minor touch-up, refuse the item (but keep any cushions, if applicable) and we will replace the damaged item at no cost to you.
- If you need assistance at the time of delivery or after the delivery, call us at (909) 923-0289 during our normal business hours and we will advise on what to do with any problems you might have.
- Any damages upon receipt of furniture must be noted in writing at time of delivery. Failure to notate damages on the delivery receipt will void replacement or returns.
- When you sign for the furniture be aware that you are signing as "received in good condition except as noted." We cannot process a claim with the delivery company for the damaged item unless it is noted in writing.
- You must contact us within 24 business hours from the receipt of delivery to report any damage.
Missing Items on Delivery:
Common Freight Carrier Shipments (large shipments):
- At time of delivery please check the piece count on the delivery receipt. Count the pieces you are receiving.
- If there are any missing pieces, please put it in writing on the delivery receipt.
- Please contact our customer service to report the missing piece. We will assist in contacting the carrier to locate the missing piece.
- If carrier is unable to locate the missing piece, we will send a free replacement at no cost to you.
UPS and USPS Shipments (small shipments):
- Most products shipped via USPS or UPS does not require signature at time of delivery.
- Please check tracking information to expect when your package will be delivered.
- We are not responsible for items missing via this shipping method.
- If you need such product to be signature required (USPS or UPS only), please contact us within 2 hours of placing your order. Signature required may have additional fees.
Cancel Order During Transit / Refused Deliveries:
- Once your order has been shipped, it can no longer be cancelled.
- If you wish to return for refund, you must accept the shipment and request a return.
- Return shipping charge is paid by buyer. We do not reimburse return shipping charges.
- If you refuse the shipment, we will deduct all fees from your refund. Original shipping charge, return shipping charge, and any applicable carrier storage fees.
- Our freight contract is only from shipping point in Ontario, California. We do not have freight contract with other shipping points around the United States. This will result in a return shipping charge that is normally up to 2 times greater than the original shipping charge.
- Although we offer free shipping, the actual shipping charge we paid to the carrier will be deducted from your refund.
- You may refuse the delivery if the item is clearly and visibly damaged by freight carrier. Only refuse the item that is damaged, do not refuse the entire shipment (if more than one item shipped).