SHIPPING AND DELIVERY INFORMATION
Standard Curbside Delivery:
Please allow up to 8 weeks for delivery. In rare cases, delivery may be delayed due to weather, traffic, high demand due to labor shortages, and health related issues. This delivery method applies to most furniture products. All items shipping with standard delivery is delivered as curbside only (outside home or on driveway). Signature is required at time of delivery, except for some situations it may be waived. The delivery company will only deliver Monday to Friday. Weekend delivery is not available. White glove or inside delivery is not an available option to upgrade, unless requested by customer before ordering. Delivery appointment is required. Please provide best daytime phone number at time of checkout. The carrier will contact you for a delivery appointment. You can select a day and time that best suits your schedule. Once your order ships, you will receive an email with tracking information. You may track your order online at the carrier website.
ALASKA & HAWAII SHIPMENTS
Our free shipping does not include deliveries to Hawaii or Alaska. To get a shipping quote, please contact us.
DELAYS
There may be delays during transit and this is out of our control. Please be prepared for rare circumstances there may be trucker or carrier delays in transit. Delivery times shown the carrier website are only estimated delivery dates and are not guaranteed delivery dates. The estimated delivery date shown on the carrier website may be delayed up to an additional 2 to 3 weeks. Some locations may be experiencing a backlog due to high demand and labor shortages.
DAMAGES
We use the utmost care in shipping your furniture, but occasionally items do get damaged during transit. We will replace the damaged item at no cost to you. Accidental damages caused by customer or their agents (movers company, friend or relative etc.) is not covered for free replacement.
Common Freight Carrier Shipments:
When receiving your shipment, if a box is broken such as a hole or the furniture is seen from the outside, ask the delivery person to wait while you examine the contents of the box for potential damage. If the box is bent, it is normal due to the airspace inside the box since most of the products are fully assembled. If the item is damaged beyond minor touch-up, refuse the item (but keep any cushions, if applicable) and we will replace the damaged item at no cost to you. When in doubt, call us at (909) 923-0290 during our normal business hours and we will advise you on what to do with any problems you might have. Any damages upon receipt of furniture must be in writing at time of delivery. Failure to notate damages on delivery receipt will void replacement or returns. When you sign for the furniture be aware that you are signing received in good condition except as noted. We cannot look for the trucker to make good for an item a day or two later. You must also contact us within 24 hours of receipt of any delivery to report any damage. Your failure to notate in writing on delivery receipt of damages negates any claim you might have.
Standard Ground Shipping (UPS or USPS):
Damages must be reported by email or phone call to our customer service department within 24 hours of delivery. Failure to report such damages will void replacement or returns.
MISSING/SHORT SHIPMENT
Common Freight Carrier Shipments:
At time of delivery please check the piece count on the delivery receipt. Count the pieces you are receiving. If there are any missing pieces, please put it in writing on the delivery receipt. Please contact our customer service to report the missing piece. We will assist in contacting the carrier to locate the missing piece. If carrier is unable to locate the missing piece, we will send a free replacement at no cost to you.
Standard Ground Shipping:
Most products shipped via USPS or UPS does not require signature at time of delivery. Please check tracking information to expect when your package will be delivered. We are not responsible for items missing via this shipping method. If you need such product to be signature required (USPS or UPS only), please contact us within 2 hours of placing your order. Signature required may have additional fees.
CANCEL ORDER DURING TRANSIT / REFUSE DELIVERY
Once your order has been shipped, it can no longer be cancelled. If you wish to return for refund, you must accept the shipment and request a return. Return shipping charge is paid by buyer. We do not reimburse return shipping charges. If you refuse the shipment, we will deduct all fees from your refund. Original shipping charge, return shipping charge, and any applicable carrier storage fees. Our freight contract is only from shipping point in Ontario, California. We do not have freight contract with other shipping points around the United States. This will result in a return shipping charge that is normally up to 2 times greater than the original shipping charge. Although we offer free shipping, the actual shipping charge we paid to the carrier will be deducted from your refund. You may refuse the delivery if the item is clearly and visibly damaged by freight carrier. Only refuse the item that is damaged, do not refuse the entire shipment (if more than one item shipped).
Standard Curbside Delivery:
Please allow up to 8 weeks for delivery. In rare cases, delivery may be delayed due to weather, traffic, high demand due to labor shortages, and health related issues. This delivery method applies to most furniture products. All items shipping with standard delivery is delivered as curbside only (outside home or on driveway). Signature is required at time of delivery, except for some situations it may be waived. The delivery company will only deliver Monday to Friday. Weekend delivery is not available. White glove or inside delivery is not an available option to upgrade, unless requested by customer before ordering. Delivery appointment is required. Please provide best daytime phone number at time of checkout. The carrier will contact you for a delivery appointment. You can select a day and time that best suits your schedule. Once your order ships, you will receive an email with tracking information. You may track your order online at the carrier website.
ALASKA & HAWAII SHIPMENTS
Our free shipping does not include deliveries to Hawaii or Alaska. To get a shipping quote, please contact us.
DELAYS
There may be delays during transit and this is out of our control. Please be prepared for rare circumstances there may be trucker or carrier delays in transit. Delivery times shown the carrier website are only estimated delivery dates and are not guaranteed delivery dates. The estimated delivery date shown on the carrier website may be delayed up to an additional 2 to 3 weeks. Some locations may be experiencing a backlog due to high demand and labor shortages.
DAMAGES
We use the utmost care in shipping your furniture, but occasionally items do get damaged during transit. We will replace the damaged item at no cost to you. Accidental damages caused by customer or their agents (movers company, friend or relative etc.) is not covered for free replacement.
Common Freight Carrier Shipments:
When receiving your shipment, if a box is broken such as a hole or the furniture is seen from the outside, ask the delivery person to wait while you examine the contents of the box for potential damage. If the box is bent, it is normal due to the airspace inside the box since most of the products are fully assembled. If the item is damaged beyond minor touch-up, refuse the item (but keep any cushions, if applicable) and we will replace the damaged item at no cost to you. When in doubt, call us at (909) 923-0290 during our normal business hours and we will advise you on what to do with any problems you might have. Any damages upon receipt of furniture must be in writing at time of delivery. Failure to notate damages on delivery receipt will void replacement or returns. When you sign for the furniture be aware that you are signing received in good condition except as noted. We cannot look for the trucker to make good for an item a day or two later. You must also contact us within 24 hours of receipt of any delivery to report any damage. Your failure to notate in writing on delivery receipt of damages negates any claim you might have.
Standard Ground Shipping (UPS or USPS):
Damages must be reported by email or phone call to our customer service department within 24 hours of delivery. Failure to report such damages will void replacement or returns.
MISSING/SHORT SHIPMENT
Common Freight Carrier Shipments:
At time of delivery please check the piece count on the delivery receipt. Count the pieces you are receiving. If there are any missing pieces, please put it in writing on the delivery receipt. Please contact our customer service to report the missing piece. We will assist in contacting the carrier to locate the missing piece. If carrier is unable to locate the missing piece, we will send a free replacement at no cost to you.
Standard Ground Shipping:
Most products shipped via USPS or UPS does not require signature at time of delivery. Please check tracking information to expect when your package will be delivered. We are not responsible for items missing via this shipping method. If you need such product to be signature required (USPS or UPS only), please contact us within 2 hours of placing your order. Signature required may have additional fees.
CANCEL ORDER DURING TRANSIT / REFUSE DELIVERY
Once your order has been shipped, it can no longer be cancelled. If you wish to return for refund, you must accept the shipment and request a return. Return shipping charge is paid by buyer. We do not reimburse return shipping charges. If you refuse the shipment, we will deduct all fees from your refund. Original shipping charge, return shipping charge, and any applicable carrier storage fees. Our freight contract is only from shipping point in Ontario, California. We do not have freight contract with other shipping points around the United States. This will result in a return shipping charge that is normally up to 2 times greater than the original shipping charge. Although we offer free shipping, the actual shipping charge we paid to the carrier will be deducted from your refund. You may refuse the delivery if the item is clearly and visibly damaged by freight carrier. Only refuse the item that is damaged, do not refuse the entire shipment (if more than one item shipped).